Track Outstanding Credits
Outstanding Credits are credits which have been raised but have not been processed.
To view your outstanding Credits click on Outstanding Credits under My Crane Account.
This will open a page displaying your most recent credits that are still outstanding.
Track Outstanding Credits by Date
To look up your Outstanding Credits by Date Range click on Track Your Orders under My Crane Account.
This will take you to the page displaying your ten most recent orders, however you can view outstanding credits from any period by simply adjusting the date range filter.
To do this click on the Order Date Range calendar icon next to Order Date Range to set the from date, and the one next to the to field to set the "To" date, then click the search button.
If you want to view all outstanding credits submitted over a particularly long period you might need to change the Results per Page filter, otherwise they’ll be spread over more than one page and you’ll have to click through the pages to see them all. (You can view up to 100 invoices on a single page).
To reset the date range and start searching over again, simply click the Clear All Filters button.
Track Outstanding Credits by Job
If you use a common job number (or word) at the point of sale for each of your jobs, you can use this to look up all outstanding credits containing this reference.
To do this, simply enter all or part of the Job Number or Name you use for the Job into the Your Ref field and click the search button.
This will return the 10 most recent Credit Orders containing your job name or number in the Your Ref (Customer Order Number) field within the date range you specified.
If it is a very big job you might need to change the Results per Page filter, otherwise they’ll be spread over more than one page and you’ll have to click through the pages to see them all. (You can view up to 100 Sales Orders on a single page).
To clear the job number and start searching over again, simply click the Clear All Filters button.
Track Outstanding Credits by Status
Outstanding Credits are divided into two categories:
- Unapproved Credits
- Approved Credits
To switch between the two status' select them from the Status drop down menu and click the Search Button.
Open/View Outstanding Credits
Once you've found the outstanding Credit you were looking for, to open it click on the document number or the edit icon next to it.
This will open a copy of the sales order for you to view online where you can view what the order contained and the status of dividual lines.
To return to your list of orders click on the Back button at the top of the page.