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Expand AllTrack Your Orders - Intro
Track Your Orders, as the name suggests is where you can track your orders online, these can be orders you either submitted in person, over the phone, by fax, email or online.
Once your order has been entered into our point of sale, you'll be able to view it online and check on the status of individual lines.
To track your orders online click on Track Your Orders under My Account
This will take you to a page displaying your ten most recent Unshipped Orders
View the Order Details
Once you've found the order you were looking for, to open it click on the document number or the edit icon next to it.
This will open a copy of the sales order for you to view online where you can view what the order contained and the status of dividual lines.
Order Status'
| Status | Definition |
|---|---|
To return to your list of orders click on the Back button at the top of the page.
Track Your Orders by Status
Sales Orders are divided into two categories:
- Shipped Orders - Orders that have been fulfilled but not invoiced
- Unshipped Orders - Orders that have been received but have not been fulfilled e.g. an item is on back order etc
The TradeDoor displays any unshipped orders first by default, however if you want to view any orders which have been shipped just not invoiced simply click on the Shipped But Not Invoiced Orders Tab.
To return to your Unshipped Sales Orders click on the Unshipped Orders tab at the top of the list
Track Your Orders by Date Range
The TradeDoor displays your ten most recent orders, however you can view orders from any period by simply adjusting the date range filter.
To do this click on the Order Date Range calendar icon next to Order Date Range to set the from date, and the one next to the to field to set the "To" date, then click the search button.
If you want to view all sales orders submitted over a particularly long period you might need to change the Results per Page filter.
Otherwise they’ll be spread over more than one page and you’ll have to click through the pages to see them all. (You can view up to 100 invoices on a single page).
To reset the date range and start searching over again, simply click the Clear All Filters button.
Track Your Orders by Job
If you use a common job number (or word) at the point of sale for each of your jobs, you can use this to look up all outstanding orders containing this reference.
To do this, simply enter all or part of the Job Number or Name you use for the Job into the Your Ref field and click the search button.
This will return the 10 most recent Sales Orders containing your job name or number in the Your Ref (Customer Order Number) field within the date range you specified.
If it is a very big job you might need to change the Results per Page filter
Otherwise they’ll be spread over more than one page and you’ll have to click through the pages to see them all. (You can view up to 100 Sales Orders on a single page)
To clear the job number and start searching over again, simply click the Clear All Filters button.